How does Defib Alert Work Voice Work?
In the event of an emergency the caller dials a landline number which in turn will automatically dial up to 5 mobile numbers that are chosen from a list of volunteer responders.
What will the caller hear?
Immediately the caller will hear a message informing them that we are trying to locate responders and to hold. They will also be told it will take no longer than 90 seconds. At the end if no responder is available they will then be informed they are being transferred to the 999 Emergency Service.
What happens next?
If the call is answered by the responder, they will hear a message informing them it's a defibrillator emergency call and will be given the option to accept or reject the call.
What happens if they reject the call?
The system will redial the numbers again and give the option for the other responders to assist.
What happens if everyone rejects the call?
If three responders reject the call, the call will then be redirected to the 999 Emergency Service Number.
What happens if no one answers the call?
Our system will keep trying for 90 seconds, after that the call will then be redirected to the 999 Emergency Service Number.
Why is the service essential?
At present most groups rely on one mobile phone that may or may not be in coverage or be able to be answered by the responder. Our system is connected to 5 phones that will make 15 calls in 90 seconds. The chances of 5 responders missing a call is remote.
Is there other advantages?
Yes the fact that 5 people are called means, when the call is being answered by one responder the other 4 responders can immediately put the whole defibrillator group on alert that a call is active and responders can be going to get the defibrillators while the other person get the callers details.